Privacy Policy
1. Introduction
At Alburaq Courier, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect the information we gather from users of our website and services. By accessing or using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect various types of information when you interact with us, including when you book a shipment, contact customer support, create an account, or visit our website. This includes your name, email address, phone number, physical address, shipment details such as pickup and delivery locations, package descriptions, and tracking numbers. Payment information is collected through secure third-party gateways. We may also gather technical data like your IP address, browser type, and browsing behavior when you use our website.
3. How We Use Your Information
The information we collect is used to process your courier requests, manage shipments, and provide timely updates regarding delivery status. It also allows us to communicate with you about your orders, respond to inquiries, and improve the functionality of our website and services. Additionally, we may use your contact information to send promotional content or service-related notifications if you have opted in to receive them.
4. Data Sharing and Disclosure
We do not sell or trade your personal information to third parties without your consent. However, we may share your data with trusted partners who assist in the operation of our business, such as payment processors, logistics providers, and IT service vendors. We may also disclose information to comply with legal obligations, enforce our policies, or protect our rights. Shipment data may be shared with customs authorities or other regulatory bodies when required by law.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. These include encryption, secure servers, and internal access controls. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to enhance user experience and analyze traffic patterns. Cookies help us remember your preferences, track site usage, and deliver personalized content or advertisements. You can adjust your browser settings to control cookie acceptance, but disabling them may affect certain features of our website.
7. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your information. You may also object to certain uses of your data or request that we transfer it to another service provider. To exercise these rights, please contact us using the details provided at the end of this policy.
8. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.
9. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has submitted personal data, we will take steps to remove that information promptly.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Any revisions will be posted on this page along with an updated effective date. Continued use of our services after any changes indicates your acceptance of the revised policy.
Contact Information
Email: info@ralburaqcourier.com
Phone: 09617356872
Address: Savar DOHS, Savar, Dhaka-1344
